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If you have opened the SCORM course in Fuse and it appears blank or fails to load, check whether this is a settings issue between app and
desktop. it is likely that the SCORM course needs to load in a new window.
There is a setting in SCORM files allows you to launch the SCORM course in a new window. It is required for SCORM courses to be launched on the mobile app. If your users are not accessing SCORM courses on mobile browsers/devices, it is not required that you select this setting.
To launch SCORM courses on mobile app and desktop:
- On the content homepagepage for the SCORM course, click the ellipsis.
- From the dropdown, click Edit.
- Edit Content > OpenSelect Open in a new window i
in a new window).
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Some courses automatically go into debug mode when there is an error (such as the one above). Currently, we do not support debug mode in Fuse, however, you can use SCORM cloud to debug a SCORM course. If you choose to do this, you must debug elsewhere and upload it again once the problem is resolved.
To triage this issue, please submit:When submitting a ticket with Support, to help speed up the process, please include the following information:
- A clear description of issue
- The steps you’ve taken to resolve the issue
- Confirmation that the issue does not relate to remote hosting, suspend data
or debug mode.
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In order for a SCORM course to be marked as complete in Fuse, a completion event must occur. A completion event triggers the course to tell Fuse that it is complete. It is important that we know what this event is, to be able to effectively triage any issues.
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- The user reaches the final slide in the SCORM course.
- The user passes a quiz or clicks a button on the final slide.
- There are conditions attached - such as having to view all slides.
If using expiry dates with SCORM courses
If you are using expiry dates within a learning plan, and there is a SCORM course in the learning plan, when the it expires for the user, it resets the completion status of all content in the learning plan. For more information on how to solve this, see << link to SCORM Course is marking itself as complete every time it is opened >>.
If not using expiry dates with SCORM courses
If you are not clear on the event that is occurring, try and obtain this information from the course author and check that the user has met all the conditions in SCORM course. If the conditions are met, check whether the SCORM course is sending the completion to Fuse, using the console. If it is being sent to Fuse and this is not being reflected correctly in Universal Analytics reporting, a ticket should be raised with the Fuse Support Team.
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If only a single user or a small number of users are affected, it is likely that these users have become unauthenticated. If a user's login expires whilst they are taking the
SCORM course, the connection between the SCORM course and Fuse is broken. We cannot recover any data and the user will need to take the course again. In this case, check the timeout length and adjust accordingly.
What to submit for triage:When submitting a ticket with Support, to help speed up the process, please include the following information:
- A clear description of issue
- Steps you’ve taken to resolve the issue
- A confirmation of the completion event
- The SCORM cloud transcript, showing the connection between the LMS (SCORM Cloud) and the SCORM course, as well as the SCORM course submitting the completion status to the LMS
SCORM Course is marking itself as complete every time it is opened
The SCORM course is responsible for telling Fuse when it has been completed. If the completion event is set to trigger when a user visits the final slide in the SCORM course. After this, every time the user reloads, the course will update the completion date. This can cause issues with reporting (we can provide you with the latest completion date).
To avoid this issue occurring, we advise that you change the completion event to something that the user must to complete themselves, such as clicking a button, or completing a quiz. This can be done by the SCORM course author.If you are using expiry dates within a learning plan, and there is a SCORM course in the learning plan, when the learning plan expires for the user, it resets the states of all the completion status of all content in the learning plan. When users access a SCORM course and bookmarking is enabled, and a completion event is when a user reaches the final slide, users are automatically marked as complete. To solve this, you can:
- Remove bookmarking, which forces users to consume all content from the start of the SCORM course. (<<Link to section above>>)
- If you don't want to remove bookmarking, you must change the completion event so that it is not associated with viewing the last slide.