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When creating content, consider the following points:
Informative titles
The title of an item of content contributes most significantly to the overall relevance and ranking. When adding a title, try to use descriptive phrases that capture what the content is about and consider what words the user is likely to use when searching for it.
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Users may only use short queries consisting of one or two words, such as ‘sales figures’ or 'EMEA sales' so providing descriptive titles can help them find the most relevant content in search results. For example, you might change ‘Sales Figures’ to ‘EMEA Sales Figures May 2022’. |
Using keywords in descriptions
A good content description builds on the title and can be expanded to include more keywords that a user may search for.
The text shown immediately underneath the title on a search result card is a dynamic snippet from the description or content body, that is most relevant to the user’s search query. Any terms that match the user’s search query are shown in bold.
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Using content types that are searchable
Fuse’s Knowledge Intelligence engine enables users to find what they are looking for, even if it's inside a document rather than in the title or description fields. Using content types such as Fuse Articles and Questions, or uploading documents that Fuse can search inside, like Word, Powerpoint and PDF files, increases the likelihood that users can find it. Content inside ZIP files or SCORM courses cannot be searched at present as they do not have a consistent structure.
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