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You must provide the Fuse Support team with some SuccessFactors account details, by raising a ticket in the Fuse Support portal. These details enable the Fuse Support team to configure the SuccessFactors integration. If you do not provide these details, the SuccessFactors widgets are unable to surface a user's SuccessFactors content in Fuse. Once you have provided these details, the Fuse Support team will add a custom profile field to each of your user's profiles called sf_user_id. This custom profile field is then used by your Fuse admin, to map each user's SuccessFactors ID to their Fuse user ID. Once a user's Success Factors ID has been added to this field, users can see their SuccessFactors content in SuccessFactors widgets.
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To raise a SuccessFactors Integration Request ticket with the Fuse Support team:
Log in to the Fuse Support portal.
On the top menu, click Raise a Support Request.
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Click the SuccessFactors Integration Request option.
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The new request screen opens, where you must enter your organisation's SuccessFactors account details.
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When you have populated the required fields, click Create.
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The ticket is created and the Fuse Support team will configure the integration. You can track the progress of your ticket in the My Requests screen.
2. Map SuccessFactors IDs to Fuse user IDs
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