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The Manage users screen

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in the 

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Admin Panel, allows admins to create new users and manage existing users by assigning roles, accessing user profile records, and configuring other management options.

Panel

On this page:

Table of Contents

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Creating a new user

To create a new user, see Creating a new user.

Manage users table

The following columns exist on the Manage users table:

Configuration

Description

Name

The user's Name usually corresponds to the given name and surname.

If there is no given name and surname on the user's profile records, the Name corresponds to the user's username.

If there is no username, the Name corresponds to the user's email address.

Role

Select either of the following options:

  • User: A standard non-admin user. Specific privileges must be granted manually to the user's admin group(s).

  • Admin: A Fuse admin. All privileges found in the Admin

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Communities

Number of communities the user belongs to.

Active

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Enables you to deactivate a user

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Deactivated users are still visible in the list of users and a cross is displayed in the Remove Personal data column. Click the cross (Image Removed) to completely remove all of the user's personal data from Fuse. If a user's personal data is removed from Fuse the user cannot be reactivated.

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Warning

You cannot deactivate a user if they are a community admin. You must remove the user as a community admin / transfer the community admin role to another user before they can be deleted. 

If you attempt to deactivate a user who is a community admin, a message appears displaying the ID for each community in which the user is an admin. To see a complete list of communities including admins, run the All communities report on the [COPY] Reporting screen. If your Fuse instance has a large number of communities, you can use a VLOOKUP function to narrow down the list.

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When a user is deactivated, they are not permanently deleted.

The following applies to deactivated users:

  • They are prevented from signing in to Fuse / authenticating into the system
  • They cannot receive push or email notifications
  • Any existing authentication tokens are destroyed

The following data is deleted for a deactivated user: 

  • Auto login token
  • Device tokens
  • OAuth tokens
  • Membership requests

The following data is retained for a deactivated user: 

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, as well as permanently delete a user from Fuse.

Hide from leaderboard

By default, the user appears on the Fuse leaderboard. To hide, select the Hidden from leaderboard checkbox. 

Send welcome email

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Click to send a generic welcome email to the user from Support. The email contains a link to the Fuse login screen, along with the user's Fuse username and password.

Info

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Notes:

  • Only send a welcome email to a newly created user. When the email is sent, the user's password is reset and they can no longer use their old password

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  • to sign in.

  • Welcome emails should only be sent to users that require local username/password credentials to sign in into Fuse. Users authenticating with SSO should not be sent welcome emails as they use their normal SSO credentials to sign in.

Edit user

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Redirects to the user's profile records.

Remove Personal data

Only available on disabled users. The user is completely removed from the Fuse app and only exists in analytics.

Warning

When the user's personal data is removed, the user cannot be re-enabled.


Selected [#] users

Select one or more users from the Manage users table, and perform bulk operations on those users, including setting user roles, adding users to communities, sending a welcome email, activating/deactivating users, and hiding users from the leaderboard. 

Info

When you select users from the Manage users table, the total number of selected users is displayed in the title of this section.

For example, if you select 4 users, the title of this section will change from Selected 0 users to Selected 4 users. 

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The following standard bulk operations can be performed: 

Bulk operation

Description

Set role of selected users to

Set the role for one or more selected users. 

  1. In the Manage users table, select the checkbox next to one or more users.

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  2. In the Selected [#] users section, select the Set role of selected users to checkbox.

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  2. Click the dropdown and select one of the following: 

    • Admin: A Fuse admin. All privileges found in the Admin

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    • Panel apply by default.

    • User: A standard non-admin user. Specific privileges must be granted manually to the user's admin group(s).

  2. In the bottom-right corner of the screen, click Apply to save the changes.

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    The selected user's roles are set.

Add selected users to communities

Add selected users to one or more existing communities. 

To add selected users to one or more existing communities: 

  1. In the Manage users table, select the checkbox next to one or more users.

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  2. In the Selected [#] users section, select the Add selected users to communities checkbox.
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  3. In the Select communities field, select one or more communities from the dropdown. 
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    Info

    To remove a selected community, click the cross next to it. 

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  4. In the bottom-right corner of the screen, click Apply to save the changes.
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    The users are added to the selected communities. 

Send welcome email to selected users

Send a generic welcome email to the selected users from Support. The email contains a link to the Fuse login screen, along with the user's Fuse username and password.

Info

Notes:

  • Only send a welcome email to a newly created user. When the email is sent, the user's password is reset and they can no longer use their old password to sign in.

  • Welcome emails should only be sent to users that require local username/password credentials to sign in into Fuse. Users authenticating with SSO should not be sent welcome emails as they use their normal SSO credentials to sign in.

To send the welcome email to the selected users:

  1. In the Manage users table, select the checkbox next to one or more users.

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  2. In the Selected [#] users section, select the Send welcome email to selected users checkbox. 

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  2. In the bottom-right corner of the screen, click Apply to save the changes.

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    The welcome email is sent to the selected users.

Toggle selected users on/off

Activate/deactivate one or more users.

To activate/deactivate one or more users: 

  1. In the Manage users table, select the checkbox next to one or more users.

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  2. In the Selected [#] users section, select the Toggle selected users on/off checkbox.

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  2. From the dropdown, select one of the following:

    • Yes: Activates the selected user(s).

    • No: Deactivates the selected user(s).

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      Info
      titleNotes:
      • If you activate a user who is already set to active, they will remain active.
      • If you deactivate a user who is already deactivated, they will remain deactivated. 


  2. In the bottom-right corner of the screen, click Apply to save the changes.

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    The toggle in the Active column of the Manage users table moves to the left if No is selected, and moves to the right if Yes is selected.

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Info

Deactivated users are still visible in the list of users and a cross is displayed in the Remove Personal data column in the Manage users table. Click the

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x to completely remove all of the user's personal data from Fuse.

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Hide selected users from leaderboard

Hide the names of one or more selected users from the Leaderboard in Fuse. 

To hide one or more users from the Leaderboard: 

  1. In the Manage users table, select the checkbox next to one or more users.

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  2. In the Selected [#] users section, select the Hide selected users from leaderboard checkbox.

  3. From the dropdown, select one of the following: 

    • Yes: The selected user(s) are hidden from the leaderboard.

    • No: Selected users(s) are visible on the leaderboard. 

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  2. In the bottom-right corner of the screen, click Apply to save the changes.

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Export users

Choose whether to export all users or selected users to a CSV file. The CSV file is available to open next to the corresponding button.

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Info

As an alternative, it is recommended that you generate a list of users using the All users report, on the Reporting screen.