Some content may not be viewable in Fuse, if certain domains are not whitelisted. For example, you might see "Unexpected server error" when trying to view a PDF because your firewall is blocking the domain that is sent back from our the system when retrieving the content.
To ensure that your firewall is not blocking the retrieval of the content, please we request that your IT team whitelists the following URLs on your firewall and network:
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- https://s3-eu-west-1.amazonaws.com/fusion-universal-videos-production/
- https://s3-eu-west-1.amazonaws.com/fuse-public-assets/Public+assets/
- https://s3-eu-west-1.amazonaws.com/fusion-universal-assets-production/
- .fusion-universal.com
- .fuseuniversal.com
- https://cdnjscdn.cloudflare.com/fastly.net/
- https://*.fastly.net
- https://fuse-public-assets.s3-eu-west-1.amazonaws.com/
- https://lxd.fuseuniversal.com/ (CDN variant)
- https://s3-eu-west-1.amazonaws.com/fuse-public-assets/ (Old S3 url)
- https://code.jquery.com/
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If this error occurs while using Internet Explorer, do the following:
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Open Internet Explorer.
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In the top-right corner of the screen, click Settings.
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Click Internet Options.
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Click the Security tab.
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Click Custom level.
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Click Miscellaneous.
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Click Access data sources across domains.
- cdn.jwplayer.com
https://som.fuseuniversal.com/* (This URL must be whitelisted so that the Screen Recorder launcher can be installed. If this URL is not whitelisted, it can prevent the use of the Screen Recorder.)
Whitelisting Fuse's support portal
Please whitelist the URL for Fuse's support portal and ticketing system so that we can promptly address your issues and queries:
- fusesupport.freshdesk.com