Troubleshooting quick-start guide

If you are having issues with a SCORM course on Fuse, follow these steps:

1. Check the upload has successfully been recognised as a SCORM course in Fuse (it will display the purple graduate cap icon on the content screen). If it hasn’t, there is likely an issue with the manifest file
2. Is the imsmanifest.xml file in the root directory?
3. If you can’t launch SCORM courses on the mobile app, you must select ‘Open in a new window’ for it to work on desktop and native app
4. Have you set the completion status to ‘Completed / Incomplete’ or ‘Completed / Failed’ when you publish the course?
5. Test your course in SCORM Cloud to get detailed information about any potential issues that can be fixed. If the course doesn’t work in SCORM Cloud, it is definitely a problem with the course. If this is the case, speak to the course supplier/author

Alternatives to SCORM

Modern content strategy

Our belief at Fuse is that our clients need to move away from SCORM content.

SCORM objects are self-contained, which means you can’t search within the course from outside it. Outside of the learning industry, consumer technology works in a simplified format - think of how you use Google and how it can search inside a website. What would happen if when you searched on Google you could only see the website's name and descriptions and not the content on the site? It quickly becomes unusable. How do you get back to that one article that you loved? How do you find the answer to the question you need?

By breaking the SCORM object down to the content objects it enables the knowledge you’ve spent time curating to be indexable and searchable - meaning users can find the answer that they need in the moment they need it without needing to traverse an entire course.

Users are more often than not forced through a linear pathway which means that they have to consume all content in a specified order. Even if you are an expert, you still have to click through every slide. It is inefficient and costly for every business.

Building effective assessments

SCORM courses either measure completion through page views or through a quiz/assessment. This is often a multiple-choice formal assessment. Fuse has a range of assessments that are built into topics that can either achieve parity or go beyond merely demonstrating short-term knowledge retention.

There are three levels of assessments that you can implement using Fuse:

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By making use of the assessment tools within Fuse, you are able to pair engaging content with different ways of assessing the learners.This section contains common SCORM course issues you might encounter and ways to fix them. 

This section includes the following: