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Note

This section includes information about the new Fuse search. If you are currently using Fuse's legacy search, see Legacy search.

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Fuse is able to process the text within the content and extract entities. An entity is a piece of information that is present somewhere in the content body that matches predefined categories, such as a person, date, company or file type, which Fuse can transform into a tag. These tags are then used to help users find this content quickly in searches. These tags also allow Fuse to perform query snapping, in which Fuse automatically applies filters and facets to search results based on the entered search query

For example, a Word document might contain the following sentence: 'John Smith's company, ACME Corp, successfully designed and produced their first electric car in 2020'. Fuse might scan this sentence within the Word document and add the following tags to make it easier to find: 

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EntityDescriptionSupported languages
PersonThe name of a person. For example, John Smith.
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PersonTypeA person's job or role. For example, Admin.
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LocationLandmarks, structures, geographical features, and geopolitical entities. This might be a city, town or region. For example, London.
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OrganisationCompanies, political organisations, music groups, sports clubs, government, and public organisations. For example, ACME Ltd.
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EventCultural events, public holidays and sporting events.
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ProductThis might be a product that a company produces, such as software or computing products.
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AddressThe street address of a physical location, such as a house or office building. For example, 123 Carlton Avenue.
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Phone numberA phone number.
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Email

An email address. For example, john.smith@acmecorp.com.

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By default, we have toggled off the ability for our search engine to return users based on email addresses. This means that when you search using an email address, matching content is returned if that email address features in the body of the content, but any matching users with that email address are not. If you'd like to have this toggled back on, please contact your Customer Success Consultant (CSC).


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IPAddressA network IP address.
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URLA web address. For example, www.bbc.co.uk.
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DateTimeDates and times. This includes calendar dates, date and time ranges, times of day, durations, and set and repeated times.
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QuantityThis can be units of measurement and amounts. This includes percentages, ages, currency, temperatures, and dimensions.
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Query snapping

Fuse is able to examine your search query and apply filters where available, based on what you have entered in the search bar. This is called query snapping. 

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Occasionally, Fuse may automatically snap to one or more unwanted filters or facets. If this occurs, you can simply clear them by:

  • Clicking the X on the tag. 
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  • Deselecting the checkbox in the Filters section.
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Below are some examples to illustrate how query snapping works in Fuse:

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In order to snap to a particular author when searching, you must search for their full name exactly as displayed in their user profile. If the user's full name is "Edward Francis", this must be entered. You cannot enter only the first or last names.

Example 1 

If you search for 'Health and safety event at the Excel Centre with John Smith', Fuse might intuitively apply the following facets to search results:

  • Event: Filters the search results to only show events, including a list of occurrences within each event.
  • Event Host: Filters to show events with a particular host, in this case a host called 'John Smith'.
  • Location: Filters to only show events taking place at a specific location, in this case 'Excel Centre'.
  • TagsApplies any preexisting tags, for example, Fuse might apply tags for 'Health', 'Safety', and 'Health and Safety'.

Example 2

If you search for 'fire safety articles by Edward Francis', Fuse might intuitively apply the following facets to search results:

  • Articles: Filters the search results to only show articles.
  • Community: Filters to show communities that feature 'Fire Safety' in the name.
  • Author: Filters to only show articles authored by 'Edward Francis'. 
  • TagsApplies any preexisting tags, for example, Fuse might apply tags for 'Fire', 'Safety', and 'Fire Safety'.

Example 3

If you search for 'courses on web design', Fuse might intuitively apply the following facets to search results:

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