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To ensure that your firewall is not blocking the retrieval of content, we request that your IT team whitelists the following URLs on your firewall and network:
| Info |
|---|
You must replace the asterisk symbol (*) shown in any URLs listed below with your own domain. |
- https://s3-eu-west-1.amazonaws.com/fusion-universal-videos-production/
- https://s3-eu-west-1.amazonaws.com/fuse-public-assets/Public+assets/
- https://s3-eu-west-1.amazonaws.com/fusion-universal-assets-production/
- .fusion-universal.com
- .fuseuniversal.com
- https://cdn.fastly.net/
- https://*.fastly.net
- https://fuse-public-assets.s3-eu-west-1.amazonaws.com/
- https://lxd.fuseuniversal.com/ (CDN variant)
- https://s3-eu-west-1.amazonaws.com/fuse-public-assets/ (Old S3 url)
- https://code.jquery.com/
- cdn.jwplayer.com
https://som.fuseuniversal.com/* (This URL must be whitelisted so that the Screen Recorder launcher can be installed. If this URL is not whitelisted, it can prevent the use of the Screen Recorder.)
Whitelisting Fuse's support portal
Please whitelist the URL for Fuse's support portal and ticketing system so that we can promptly address your issues and queries:
- fusesupport.freshdesk.com