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The General section in the Community admin screen allows community admins to update general community information, add and remove content, perform bulk operations on content, create topics, and delete the community.
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On this page:
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The General section contains the following
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About
The About section allows you to edit general community details, such as title, description, type, and cost.
The following configurations are available:
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Configuration
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Description
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Community Name
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The name of the community.
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Community Description
Description about the community.
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The Upload feature will be deprecated. |
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Thumbnail
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Click Upload to upload a thumbnail image to help users differentiate the community from others.
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Select one of the following community types:
- Public: External users outside of the Fuse instance can view the community.
- Open: Any user can join or view this community.
- Protected: Any user can search and find this community, but must be invited to join by a community admin.
- Private: Only community admins and members can view this community. Users must be invited to join by a community admin.
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Knowledge experts
Add one or more users as knowledge experts for the community.
To add a knowledge expert, in the Knowledge experts field, enter the name of a user.
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You can enter up to 3 users as knowledge experts by default, however this limit can be increased to a maximum of 10 users if required. If you need to add more knowledge experts, please contact your Customer Success Manager and they will have the maximum limit increased. |
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Subscription plan
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Click the Select plan dropdown and select an existing subscription plan.
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Cost
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How much it costs for each user to access the community.
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Default active community tab
Disable and add custom labels to the Knowledge tab, Topics tab, Events tab, and Community custom tab on the Community homepage, and select the default open tab on the community homepage.
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These tabs are only available if you have selected Use classic layout option in Design Studio. |
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Community settings
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Select Members can leave community to allow users to leave the community by themselves. If this option is unselected, users must be removed by a community admin.
Click Save to save your configurations.
Content
The Content section allows community admins to add and remove content from the Knowledge feed on community homepage, including questions, videos, links, files, topics, and articles.
To add content to the community:
In the Add content column, in the Search for content... field, start typing the name some content.
A list of relevant content appears.
Click the plus (
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The content is added to the Community content (most recent) column.
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Reports generated in the community are listed in the Community content (most recent) column and cannot be removed unless deleted. |
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The Featured content section allows community admins to add featured content to the Featured content carousel on the community homepage.
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For more information, see Featured content (Admin). |
Bulk content operations
The Bulk content operations section allows community admins to copy or move multiple items of content from one community to another.
Copying content: When an item of content is copied to another community, it is not duplicated, it is simply added to that community. This means the same item of content will exist in both the original community and the selected target community simultaneously.
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| If an item of content is copied from the Finance community to the Human Resources community, it will appear in both communities at the same time, and will display the same content ID in the URL when viewing it in both communities. |
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When an item of content is edited, the changes are reflected in every community in which the item of content exists. |
Moving content: When an item of content is moved from one community to another, it is removed from the original community and relocated to the selected target community.
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If necessary, in the Community contents section, use the search bar and filters to narrow down the list of content.
In the Shown all (# items) list, select one or more items of content.
The selected content is highlighted.
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To select all content in the list, select the checkbox in the top-left corner of the Shown all ( # items) list. |
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To copy or move the selected content to another community:
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Moved content is removed from the original community. |
To copy the selected content to another community:
In the Copy all content to (content is duplicate) section, from the Select a community dropdown, select a community.
Click Copy now.
A confirmation popup appears.In the popup, click OK.
The content is copied to the selected community.
To move the selected content to another community:
In Move all content to section (content is relocated), from the Select a community dropdown, select a community.
Click Move now.
A confirmation popup appears.In the popup, click OK.
The content is moved to the selected community.
New topic
The New topic section allows admins to create new topics in the community.
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To create a topic, see New topic. |
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The Delete community section allows community admins to delete the community.
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If the content does not exist in any other communities, it is permanently deleted. If the content exists in other communities, it can be accessed via those communities. |
To delete the community:
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Click Delete community.
A confirmation popup appears.
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