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Configuration | Description |
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Name | The user's Name usually corresponds to the given name and surname. If there is no given name and surname on the user's profile records, the Name corresponds to the user's username. If there is no username, the Name corresponds to the user's email address. |
Role | Select either of the following options: |
Communities | Number of communities the user belongs to. |
Active | Toggle Enables you to the left to deactivate a user. Deactivated users are unable to sign in to Fuse, but their details remain easily retrievable when generating reports. Image Removed Info |
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To deactivate multiple users at the same time using a CSV, see the Deactivating users by CSV section in Bulk import of users tab. |
Deactivated users are still visible in the list of users and a cross is displayed in the Remove Personal data column. Click the x to completely remove all of the user's personal data from Fuse. If a user's personal data is removed from Fuse the user cannot be reactivated. Image Removed Warning |
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You cannot deactivate a user if they are a community admin. You must remove the user as a community admin / transfer the community admin role to another user before they can be deleted. If you attempt to deactivate a user who is a community admin, a message appears displaying the ID for each community in which the user is an admin. To see a complete list of communities including admins, run the All communities report on the Reporting screen. If your Fuse instance has a large number of communities, you can use a VLOOKUP function to narrow down the list. Image Removed |
When a user is deactivated, they are not permanently deleted. The following applies to deactivated users: They are prevented from signing in to Fuse / authenticating into the system They cannot receive push or email notifications Any existing authentication tokens are destroyed
The following data is deleted for a deactivated user: Auto login token Device tokens OAuth tokens Membership requests
The following data is retained for a deactivated user: , as well as permanently delete a user from Fuse. |
Hide from leaderboard | By default, the user appears on the Fuse leaderboard. To hide, select the Hidden from leaderboard checkbox. |
Send welcome email | Click to send a generic welcome email to the user from Support. The email contains a link to the Fuse login screen, along with the user's Fuse username and password. Infowarning |
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Notes: Only send a welcome email to a newly created user. When the email is sent, the user's password is reset and they can no longer use their old password to sign in. Welcome emails should only be sent to users that require local username/password to log |
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Edit user | Redirects to the user's profile records. |
Remove Personal data | Only available on disabled users. The user is completely removed from the Fuse app and only exists in analytics. Warning |
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When the user's personal data is removed, the user cannot be re-enabled. |
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Bulk operation | Description |
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Set role of selected users to | Set the role for one or more selected users. In the Manage users table, select the checkbox next to one or more users.
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In the Selected [#] users section, select the Set role of selected users to checkbox. Image Modified
Click the dropdown and select one of the following: In the bottom-right corner of the screen, click Apply to save the changes. Image Modified The selected user's roles are set.
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Add selected users to communities | Add selected users to one or more existing communities. To add selected users to one or more existing communities: In the Manage users table, select the checkbox next to one or more users.
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In the Selected [#] users section, select the Add selected users to communities checkbox. Image Modified
In the Select communities field, select one or more communities from the dropdown. Image Modified
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To remove a selected community, click the cross next to it. Image Modified |
In the bottom-right corner of the screen, click Apply to save the changes. Image Modified The users are added to the selected communities.
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Send welcome email to selected users | Send a generic welcome email to the selected users from Support. The email contains a link to the Fuse login screen, along with the user's Fuse username and password. Info |
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Notes: Only send a welcome email to a newly created user. When the email is sent, the user's password is reset and they can no longer use their old password to sign in. Welcome emails should only be sent to users that require local username/password credentials to sign in into Fuse. Users authenticating with SSO should not be sent welcome emails as they use their normal SSO credentials to sign in.
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To send the welcome email to the selected users: In the Manage users table, select the checkbox next to one or more users.
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In the Selected [#] users section, select the Send welcome email to selected users checkbox. Image Modified
In the bottom-right corner of the screen, click Apply to save the changes. Image Modified The welcome email is sent to the selected users.
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Toggle selected users on/off | Activate/deactivate one or more users. To activate/deactivate one or more users: In the Manage users table, select the checkbox next to one or more users.
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In the Selected [#] users section, select the Toggle selected users on/off checkbox.
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From the dropdown, select one of the following:
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| - If you activate a user who is already set to active, they will remain active.
- If you deactivate a user who is already deactivated, they will remain deactivated.
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In the bottom-right corner of the screen, click Apply to save the changes.
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The toggle in the Active column of the Manage users table moves to the left if No is selected, and moves to the right if Yes is selected.
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Deactivated users are still visible in the list of users and a cross is displayed in the Remove Personal data column in the Manage users table. Click the x to completely remove all of the user's personal data from Fuse.
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Hide selected users from leaderboard | Hide the names of one or more selected users from the Leaderboard in Fuse. To hide one or more users from the Leaderboard: In the Manage users table, select the checkbox next to one or more users.
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In the Selected [#] users section, select the Hide selected users from leaderboard checkbox. From the dropdown, select one of the following: In the bottom-right corner of the screen, click Apply to save the changes. Image Modified
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Export users
Choose whether to export all users or selected users to a CSV file. The CSV file is available to open next to the corresponding button.
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As an alternative, it is recommended that you generate a list of users using the All users report, on the Reporting screen. |