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The Site moderation screen on the Admin
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Panel allows admins to monitor a company instance for offensive and abusive language. When an item of content or a comment is flagged, the user who posted the offending item receives a notification informing them.
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Notes:
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The Site moderation screen consists of the following tabs:
Keyword detector tab
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The Keyword detector tab allows you to add keywords and phrases to be flagged by the community admin when posted. The Add
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Keywords section allows you to add one or more keywords that the organisation considers inappropriate or offensive. If a listed keyword appears in an item of content
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or comment, Fuse automatically flags and reports it to the admin.
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On this page:
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An item of content is only flagged by the Keyword detector after it has been posted to Fuse. The Keyword detector cannot prevent offensive content from being posted. |
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Manually adding keywords
You can manually add one or more keywords or phrases to the Keyword detector.
To manually add a keyword or phrase:
In the Enter keyword here field, enter the keyword or phrase.
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Click Add.
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The keyword or phrase is added to the list.
Importing keywords
You can import a CSV file containing a list of keywords.
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A
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ZIP file containing a recommended list of
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offensive keywords in various languages can be downloaded below:
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WARNING: The keywords and phrases in the ZIP file above are considered to be offensive. |
To import
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keywords:
Click Choose file.
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Locate and select the CSV file.
Click Open.
The file is uploaded and the keywords appear in the list.
Removing a keyword or phrase
To remove a keyword from the list:
Select the checkbox on the left-hand side of the keyword or phrase.
Click Remove.
The keyword or phrase is removed from the list.
Manage reports tab
The Manage reports tab allows
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you to view and resolve flagged content.
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The dropdowns at the top of the screen allow you to filter content by user, community, and type (such as a comment
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).
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Switching off the Hide resolved toggle allows you to view flagged content that has been dismissed and deleted
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.
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Resolving flagged content
To resolve flagged content:
Click Show details on the item of content
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or comment.
The details of the reported item appear, such as the item's status and the user who flagged it.
Click one of the following:
Delete content: Deletes the flagged item from Fuse
Dismiss report(s): Disregard the report
Notification settings tab
The Notification settings tab allows
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you to configure notifications received by the community admin and user when content is flagged.
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The following settings are available in the Notifications tab:
Site moderation notifications
Setting | Description |
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Content reports by users | All site admins and applicable user groups are notified when a user flags an item of content. |
Content reports by keywords | All site admins and applicable user groups are notified when the Keyword detector flags an item of content containing a keyword. |
Comment reports by users | All site admins and applicable user groups are notified when a user flags a comment on an item of content. |
Comment reports by keywords | All site admins and applicable user groups are notified when the Keyword detector flags an item of content containing a keyword. |
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Share messages reports by keywords
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Community admin notifications
Setting | Description |
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Content reports by users | The community admin is notified when a user flags an item of content. |
Content reports by keywords | The community admin is notified when the Keyword detector flags an item of content containing a keyword. |
Comment reports by users | The community admin is notified when a user flags a comment on an item of content. |
Comment reports by keywords | The community admin is notified when he Keyword detector flags a comment containing a keyword. |
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Share messages reports by keywords
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User notifications
Setting | Description |
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Send notifications to users on reporting | The user who has posted the offending item of content |
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or comment |
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is notified. | |
Email which will be sent to the culprit | Enter custom HTML for the body of the email that is sent to the user who has posted the offending item of content |
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or comment |
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. |
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Email which will be sent to the user who reported an item | Enter custom HTML for the body of the email that is sent to the user who flagged the offending item of content |
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or comment |
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