Some content may not be viewable in Fuse, if certain domains are not whitelisted. For example, you might see "Unexpected server error" when trying to view a PDF because your firewall is blocking the domain that is sent back from our the system when retrieving the content.
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Click Access data sources across domains.
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- https://s3-eu-west-1.amazonaws.com/fusion-universal-videos-production/
- https://s3-eu-west-1.amazonaws.com/fuse-public-assets/Public+assets/
- https://s3-eu-west-1.amazonaws.com/fusion-universal-assets-production/
- .fusion-universal.com
- .fuseuniversal.com
- https://cdnjscdn.cloudflarefastly.comnet/
- https://*.fastly.net
- https://fuse-public-assets.s3-eu-west-1.amazonaws.com/
- https://lxd.fuseuniversal.com/ (CDN variant)
- https://s3-eu-west-1.amazonaws.com/fuse-public-assets/ (Old S3 url)
- https://code.jquery.com/
- cdn.jwplayer.com
https://som.fuseuniversal.com/* (This
URL mustURL must be whitelisted
, otherwise it can block the use of the Screen Recorder).
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If this error occurs while using Internet Explorer, do the following:
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Open Internet Explorer.
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In the top-right corner of the screen, click Settings.
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Click Internet Options.
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Click the Security tab.
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Click Custom level.
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Click Miscellaneous.
so that the Screen Recorder launcher can be installed. If this URL is not whitelisted, it can prevent the use of the Screen Recorder.)
Whitelisting Fuse's support portal
Please whitelist the URL for Fuse's support portal and ticketing system so that we can promptly address your issues and queries:
- fusesupport.freshdesk.com