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Note

This section includes information about the new Fuse search. If you are currently using Fuse's legacy search, see Legacy search.

This section covers the languages that are supported in Fuse search. The languages recognised by Fuse when you enter a search query, and those supported and recognised , including those recognised by Knowledge Intelligence are different

This section includes: 

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Searching for content

Fuse only returns searches across content in the language selected in your profile. When you search for content in Fuse, the search engine automatically recognises the language of the entered query and returns content in this language, based on what you have searched for. If applicable, Fuse automatically applies filters to the search results, using query snapping.

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authored in all supported languages and returns results that best match your query. 

Knowledge intelligence

Knowledge intelligence means that when content is added to Fuse, it is scanned using various technologies to better understand the content. When the content is processed, additional metadata is added, which takes the form of extracted entities, such as locations, people, amounts and dates. Keywords (also known as noun phrases) are also extracted.

Info

For more information on how Knowledge Intelligence works, see Knowledge intelligenceIntelligence.

Extracting entities

An entity is a piece of information that is present somewhere in the content body that matches predefined categories, such as a person, date, organisation, location and so on, which Fuse can transform into metadata. This metadata is then used to help users find this content quickly in searches. This metadata also allows Fuse to perform query snapping, in which Fuse automatically applies filters and facets to search results

For example, a Word document might contain the following sentence: 'John Smith's company, ACME Corp, successfully designed and produced their first electric car in 2020'. Fuse might scan this sentence within the Word document and add the following tags to make it easier to find in searches: 

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EntityDescriptionSupported languages
PersonThe name of a person. For example, John Smith.
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PersonTypeA person's job or role. For example, Admin.
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  • Portuguese (Brazilian)
  • Portuguese (Portugal)
LocationLandmarks, structures, geographical features, and geopolitical entities. This might be a city, town or region. For example, London.
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OrganisationCompanies, political organisations, music groups, sports clubs, government and public organisations. For example, ACME Ltd.
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  • Hebrew
  • Hungarian
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EventCultural events, public holidays and sporting events.
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ProductThis might be a product that a company produces, such as software or computing products.
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AddressThe street address of a physical location, such as a house or office building. For example, 123 Carlton Avenue.
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Phone numberA phone number.
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Email

An email address. For example, john.smith@acmecorp.com.

Info

By default, we have toggled off the ability for our search engine to return users based on email addresses. This means that when you search using an email address, matching content is returned if that email address features in the body of the content, but any matching users with that email address are not. If you'd like to have this toggled back on, please contact your Customer Success Consultant (CSC).


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IPAddressA network IP address.
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URLA web address. For example, www.bbc.co.uk.
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  • Portuguese (Brazilian)
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DateTimeDates and times. This includes calendar dates, date and time ranges, times of day, durations.
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QuantityThis can be units of measurement and amounts. This includes percentages, ages, currency, temperatures, and dimensions.
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