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Depending on how your organisation's Fuse instance is configured, you can reset your password via SMS or email.

This section includes the following:

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Reset your password using email

You can reset your password using the email address associated with your Fuse account.

To reset your password using email:

On the Fuse sign in screen, click the Forgotten your password? link.
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In the Enter your username or email field, enter the username or email address associated with your Fuse account.
Click the Email me a link option.
Click Reset password.

An email is sent containing a new, randomly generated password.
Click the reset link in the email.
The password reset screen opens in the web browser, displaying a list of rules your new password must meet.
In the New password field, enter a new password.
In the Confirm new password field, reenter the new password.
Click Change my password.
The Fuse homepage opens.

If you have a mobile phone number associated with your Fuse account, you can have a new, randomly generated password sent to you using SMS.

Info

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You must have a mobile/cell phone number in your user profile in order to receive the SMS.
For a complete list of supported countries/country codes, see Which countries/calling codes are supported when resetting passwords by SMS?

To reset your password using SMS:

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