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You must provide the Fuse Support team with some SuccessFactors account details, by raising a ticket in the Fuse Support portal. These details enable the Fuse Support team to configure the SuccessFactors integration. If you do not provide these details, the SuccessFactors widgets are unable to surface a user's SuccessFactors content in Fuse. Once you have provided these details, the Fuse Support team will add a custom profile field to each of your user's profiles called sf_user_id. This custom profile field is then used by your Fuse admin, to map each user's SuccessFactors ID to their Fuse user ID. Once a user's Success Factors ID has been added to this field, users can see their SuccessFactors content in SuccessFactors widgets. 

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  • User ID (required to generate an admin token)

  • SuccessFactors company ID

  • SuccessFactors API key

  • SuccessFactors API host

  • Base URL to the SuccessFactors application/content

  • The name of your company, as shown in SuccessFactors (this can be found in SuccessFactors content URLs)

Raising a 'SuccessFactors Integration Request' ticket

To raise a SuccessFactors Integration Request ticket with the Fuse Support team: 

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Log in to the Fuse Support portal

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On the top menu, click Raise a Support Request

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Click the SuccessFactors Integration Request option. 

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When you have populated the required fields, click Create.

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2. Map SuccessFactors IDs to Fuse user IDs

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