Compose an article and post it to a community. For example, you might write an article about invoice best practices and share it with your organisation's Finance community.
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This page covers how to create an article in the Fuse4 Beta. If you are using the legacy version of the platform, please refer to Posting an article. |
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When creating an article, you can add HTML tags by clicking the Source icon in the editor. For the list of supported tags, see:Which HTML tags are supported when creating articles?. |
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To post an article:
On the navigation click Create> Article.
In the The Article section, enter the title and compose the main text of the article.
Please take note of the following when populating the article title and body:It is possible to create multiple articles with the same name in a community, so it is recommended that you give it a unique name to avoid confusion
The maximum width of article bodies is 890px, which means if you are copying and pasting content into the article body, such as tables, ensure they do not exceed this maximum width - exceeding this maximum width results in parts of the content being cut off
In the Article thumbnail and description section, enter a some text describing the article and upload a thumbnail image to help users differentiate this article from others.
In the Where would you like to upload it to? section, specify where to post the article. Select one of the following options:
Community: Select a community and, if necessary, select one or more topics.
Evidence Portfolio: Select this option if you want the article to be saved in your Evidence Portfolio. For more information about Evidence Portfolio, see Evidence portfolio.
In the Notifications section, you can decide who to notify when the article is posted. Select one of the following options:
Don't notify anyone: No users are notified.
Notify all community members: All users in the selected community or communities are notified.
Notify specific users: Only selected users in a community are notified.
When posting content to an Evidence Portfolio:
The Notify all community members option is not available.
If the user selects Notify specific users, they can only select their manager(s).
In order for the manager to appear in the Notify specific users list, they must have a manager assigned.
Click Post.
The article is posted to Fuse.
Creating articles for easy discovery
Fuse's Knowledge Intelligence powered search engine ensures that content can be found without optimisation. In 75% of search queries, users find what they are looking for in the first 3 search results (see How do I know Fuse's search is performing well?).
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When creating content, consider the following points:
Informative titles
The title of an item of content contributes most significantly to the overall relevance and ranking. When adding a title, try to use descriptive phrases that capture what the content is about and consider what words the user is likely to use when searching for it.
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Users may only use short queries consisting of one or two words, such as ‘sales figures’ or 'EMEA sales' so providing descriptive titles can help them find the most relevant content in search results. For example, you might change ‘Sales Figures’ to ‘EMEA Sales Figures May 2022’. |
Using keywords in descriptions
A good content description builds on the title and can be expanded to include more keywords that a user may search for.
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Query: “Sales trends May 2022”
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Using content types that are searchable
Fuse’s Knowledge Intelligence engine enables users to find what they are looking for, even if it's inside a document rather than in the title or description fields. Using content types such as Fuse Articles and Questions, or uploading documents that Fuse can search inside, like Word, Powerpoint and PDF files, increases the likelihood that users can find it. Content inside ZIP files or SCORM courses cannot be searched at present as they do not have a consistent structure.
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Query: “New passenger vehicle registrations March”
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Using tags effectively
Tags can be used to enable content discovery in search by providing additional terms or phrases that the user may search for.
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