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Note

You can embed external content, such as Google Sheets, Google Docs, and Google Slides in Fuse articles using an embed code. When a file such as a Google Sheet, Doc or Slide is embedded in an article, users are presented with a live, up-to-date view. For more information on how to do this, see Embedding external content (e.g. Google files) in Fuse articles.

Making knowledge more accessible and discoverable is at the heart of Fuse's philosophy. For recommendations and tips on how to make the knowledge within your content more accessible and easily discoverable, see Creating accessible content within Fuse.

To post an article on Fuse:

  1. On the Fuse homepage, on the navigation bar, click Post

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    The New content page appears.

  2. Click the Article tab.

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  3. In the The Article section, enter the title and compose the main text of the article.
    Please take note of the following when populating the article title and body:

    •  It is possible to create multiple articles with the same name in a community

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    • , so it is recommended that you give it a unique name to avoid confusion

    • The maximum width of article bodies is 890px, which means if you are copying and pasting content into the article body, such as tables, ensure they do not exceed this maximum width - exceeding this maximum width results in parts of the content being cut off

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  1. In the Article thumbnail and description section, enter a some text describing the article and upload a thumbnail image to help users differentiate this article from others. 

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  2. In the Where would you like to upload it to? section, specify where to post the article. Select one of the following options:

    • Community: Select a community and, if necessary, select one or more topics.

    • Evidence Portfolio: Select this option if you want the article to be saved in your Evidence Portfolio. For more information about Evidence Portfolio, see Evidence portfolio

  3. In the Notifications section, you can decide who to notify when the article is posted. Select one of the following options:

    • Don't notify anyone: No users are notified. 

    • Notify all community members: All users in the selected community or communities are notified.

    • Notify specific users: Only selected users in a community are notified.

      When posting content to an Evidence Portfolio: 

      • The Notify all community members option is not available.

      • If the user selects Notify specific users, they can only select their manager(s).

      • In order for the manager to appear in the Notify specific users list, they must have a manager assigned. 

  4. Click Post.
    The article is posted to Fuse.

Creating articles for easy discovery

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Fuse’s Knowledge Intelligence engine enables users to find what they are looking for, even if it's inside a document rather than in the title or description fields. Using content types such as Fuse Articles and Questions, or uploading documents that Fuse can search inside, like Word, Powerpoint and PDF files, increases the likelihood that users can find it. Content inside ZIP files or SCORM courses cannot be searched at present as they do not have a consistent structure. 

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