Posting a question

Owned by James Goodwin
Last updated: Dec 12, 2024
3 min read

Ask members of a community a question about something you don’t know or can’t find the answer to, such as a procedure in your organisation, and members of the community and knowledge experts in your organisation can assist you by posting answers underneath it in the form of comments.

Making knowledge more accessible and discoverable is at the heart of Fuse's philosophy. For recommendations and tips on how to make the knowledge within your content more accessible and easily discoverable, see Creating accessible content within Fuse.

To post a question on Fuse:

  1. On the Fuse homepage, on the navigation bar, click Post. 


    The New content page appears.

  2. In the Enter your question here field, enter the question.

    Take note that you can create multiple questions with the same title in a community.

  3. In the text area, enter additional information about the question.

  4. If necessary, in the Tags field, enter one or more tags.  Tags make it easier for users to find content when searching. For example, if the question relates to paying an invoice, you might add the following tags. 

  5. If necessary, click Add a Thumbnail to upload a thumbnail. Adding a thumbnail to a question makes it easily recognisable and helps it stand out in a list.

  6.  In the Where would you like to upload it to? section, specify where to post the question. Select one of the following options: 

    • Community: Select one or more communities and, if necessary, select one or more topics.

    • Evidence Portfolio: Select this option if you want the question to be saved in your Evidence Portfolio. For more information about Evidence Portfolio, see Evidence portfolio. 

  7. In the Notifications section, you can decide who to notify when the question is posted. Select one of the following options: 

    • Don't notify anyone: No users are notified. 

    • Notify all community members: All users in the selected community or communities are notified.

    • Notify specific users: Only selected users in a community are notified. 
      When posting content to an Evidence Portfolio: 

      • The Notify all community members option is not available.

      • If the user selects Notify specific users, they can only select their manager(s).

      • In order for the manager to appear in the Notify specific users list, they must have a manager assigned.

  8. Click Post.
    The question is posted to Fuse.

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