During the implementation process, our solutions team will create a "home" community as a starting point for the external content to help with content management and reporting. Initially, this community will be private to all. We always recommend keeping your content in this community, but just like other items of content in the Fuse platform, you can make the external content available to multiple communities if desired.
Setup
Below you will find an overview of the setup process for connectors, most of which can take place in a 30-minute call with a member of our TechOps team or asynchronously depending on your preference:
Setup in Fuse: Fuse enables the integration in the backend and creates a private community to act as your "Home" community for your external content. After this has been done, a new option will appear on the Community Admin screen, called Use for external contents - you must select this option for your “home” community once available. For content providers with complex permission control, we recommend that this community stays private, but for content providers that are available for all, you should make it open once the integration is complete.
Acquiring Client Secret and ID: Depending on the content provider you are connecting to, you may have to create an integration application within the chosen external provider's administration tools, or there may be a section within the provider's platform that enables you to retrieve a client secret and client ID, for which you may have to speak to your system administrator to get the correct permissions to do so. Fuse’s Implementation team will send you a guide on how to do this based on your chosen provider.
Creating the connection: Once the application has been created, and/or you have retrieved your secret and ID, we will send you a link to a form where you will be required to enter it directly into our system. The link only lasts 24 hours, so please prepare beforehand.
Once complete the two systems will start to sync content and completions, this may take anywhere from an hour for a few hundred items of content to 48 hours for 100k+ items to appear in the "home" community on your Fuse platform.
Post setup
Adding items of external content to other communities
To add a single item of external content to another community, simply edit the item of content, and in the Communities which have access field, search for and select the community you wish to add the content to:
To add multiple items of external content to another community all at once, go to the community admin screen of your "home" community and use the bulk content operations feature to copy content to the desired community:
Adding items of external content to topics and learning plans
To add external content items to a learning plan, simply edit the learning plan, and in the Content tab, in exactly the same way as adding a SCORM course or topic to a learning plan, search for and then add the content into the learning plan:
To add an external item of content to a topic, edit the topic, and in the Content tab, search for the item of content and select it in exactly the same way as you would with any other item of content in the Fuse platform:
FAQs
Are there any prerequisites to setting up a connector?
It is recommended that:
Both systems use SSO as this provides the best experience for the user.
If all content is not avilable to all users, you will have to plan which content items are going to go in which community after the initial setup, this is by no means a blocker to build the integration as all completions are recorded no matter what.
If a user completes the learning on the external provider's platform, will the completion for that item also be counted on the Fuse platform?
Yes, if the user completes the learning item in the provider's platform, the completion will be updated in your Fuse platform.
This is also true should you have another platform (Skills or compliance platform) to surface the content.
If a user visits the content page for an external item of content, are they marked as complete?
No, Fuse waits for the content provider to send the completion notification before an item is considered complete.
Can a user comment on external content?
Yes, users can comment underneath items of external content, such as giving feedback or asking questions, including being able to tag other users, just as they can with standard content in the platform.
Will content be given skills tags?
Yes, when skills tagging is introduced, consistent skills tags will be added to items of external content just as they will be for standard content created your Fuse platform.
If I add content to a learning plan or topic, will the completion add up to the learning plan?
Yes, when external content is added to a learning plan, it behaves in exactly the same way as a SCORM course. As soon as the platform recieves a completion notificaton, it will be be counted towards the overall progress of the learning plan.