Depending on how your organisation's Fuse instance is configured, you can reset your password via SMS or email.
This section includes the following:
Reset your password using email
To reset your password using email:
- On the Fuse sign in screen, click the Forgotten your password? link.
- In the Enter your username or email field, enter the username or email address associated with your Fuse account.
- Click the Email me a link option.
- Click Reset password.
An email is sent containing a new, randomly generated password.
- Click the reset link in the email.
The password reset screen opens in the web browser, displaying a list of rules your new password must meet.
In the New password field, enter a new password.
- In the Confirm new password field, reenter the new password.
- Click Change my password.
The Fuse homepage opens.
Reset your password using SMS
If you have a mobile phone number associated with your Fuse account, you can have a new, randomly generated password sent to you using SMS.
To reset your password via SMS:
- On the Fuse sign in screen, click the Forgotten your password? link.
- In the Enter your username or email field, enter the username or email address associated with your Fuse account.
- Click the New password via text message option.
- Click Reset password.
An SMS is sent to your mobile phone, containing a randomly generated password, which allows you to log in to your Fuse account.