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When creating an article, you can add HTML tags by clicking the Source icon in the editor. For the list of supported tags, see:Which HTML tags are supported when creating articles?. |
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You can embed external content, such as Google Sheets, Google Docs, and Google Slides in Fuse articles using an embed code. When a file such as a Google Sheet, Doc or Slide is embedded in an article, users are presented with a live, up-to-date view. For more information on how to do this, see Embedding external content (e.g. Google files) in Fuse articles. |
Making knowledge more accessible and discoverable is at the heart of Fuse's philosophy. For recommendations and tips on how to make the knowledge within your content more accessible and easily discoverable, see Creating accessible content within Fuse.
To post an article on Fuse:
On the Fuse homepage, on the navigation bar, click Post.
The New content page appears.Click the Article tab.
In the The Article section, enter the title and compose the main text of the article.
Please take note of the following when populating the article title and body:It is possible to create multiple articles with the same name in a community
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, so it is recommended that you give it a unique name to avoid confusion
The maximum width of article bodies is 890px, which means if you are copying and pasting content into the article body, such as tables, ensure they do not exceed this maximum width - exceeding this maximum width results in parts of the content being cut off
In the Article thumbnail and description section, enter a some text describing the article and upload a thumbnail image to help users differentiate this article from others.
In the Where would you like to upload it to? section, specify where to post the article. Select one of the following options:
Community: Select a community and, if necessary, select one or more topics.
Evidence Portfolio: Select this option if you want the article to be saved in your Evidence Portfolio. For more information about Evidence Portfolio, see Evidence portfolio.
In the Notifications section, you can decide who to notify when the article is posted. Select one of the following options:
Don't notify anyone: No users are notified.
Notify all community members: All users in the selected community or communities are notified.
Notify specific users: Only selected users in a community are notified.
When posting content to an Evidence Portfolio:
The Notify all community members option is not available.
If the user selects Notify specific users, they can only select their manager(s).
In order for the manager to appear in the Notify specific users list, they must have a manager assigned.
Click Post.
The article is posted to Fuse.
Creating articles for easy discovery
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When creating content, consider the following points:
Informative titles
The title of an item of content contributes most significantly to the overall relevance and ranking. When adding a title, try to use descriptive phrases that capture what the content is about and consider what words the user is likely to use when searching for it.
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Users may only use short queries consisting of one or two words, such as ‘sales figures’ or 'EMEA sales' so providing descriptive titles can help them find the most relevant content in search results. For example, you might change ‘Sales Figures’ to ‘EMEA Sales Figures May 2022’. |
Using keywords in descriptions
A good content description builds on the title and can be expanded to include more keywords that a user may search for.
The text shown immediately underneath the title on a search result card is a dynamic snippet from the description or content body, that is most relevant to the user’s search query. Any terms that match the user’s search query are shown in bold.
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Using content types that are searchable
Fuse’s Knowledge Intelligence engine enables users to find what they are looking for, even if it's inside a document rather than in the title or description fields. Using content types such as Fuse Articles and Questions, or uploading documents that Fuse can search inside, like Word, Powerpoint and PDF files, increases the likelihood that users can find it. Content inside ZIP files or SCORM courses cannot be searched at present as they do not have a consistent structure.
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